Terms & Conditions

ViralMonkey is an AI-assisted social media content and growth platform. It uses AI to suggest, draft, and schedule social media content based on your writing style and chosen topics. All AI-generated content is presented as a draft for your review and approval. Nothing is published without your explicit per-action approval.

The Service currently supports X (Twitter). TikTok, Instagram, YouTube, and LinkedIn will be added in future phases. These Terms will be updated before each new platform integration goes live.

By joining the waitlist you provide your email and plan preference and agree to receive a launch notification email. No payment is required. Waitlist membership does not obligate you to subscribe. You may leave the waitlist at any time by contacting privacy@viralmonkey.ai or clicking unsubscribe.

The first 200 waitlist members who activate a paid subscription receive a 40% lifetime discount as set out in Section 4.5. This is subject to the discount remaining available at the time of your subscription activation.

To use the Service you must be at least 13 years old; provide a valid email; create a secure password; connect at least one supported platform via OAuth; and accept these Terms and the Privacy Policy. You are responsible for all activity under your account. You must not share credentials with any third party. Notify support@viralmonkey.ai immediately if you suspect unauthorised access.

4.1 Plans and pricing

Subscription plans and pricing are published at viralmonkey.ai/pricing. Prices are in USD, exclusive of VAT and applicable taxes. We reserve the right to change prices with 30 days’ written notice to existing subscribers. Any price change takes effect from your next renewal after the notice period.

4.2 Free trial (Creator and Pro only)

Creator and Pro plans include a 5-day free trial. A valid payment method is required to activate the trial but no charge is made during the 5-day period. Your plan activates and billing begins automatically on day 6 unless you cancel before the trial ends. You will receive a reminder email before trial expiry.

4.3 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual). We will send you a renewal reminder at least 7 days before each renewal. You authorise ViralMonkey to charge your payment method automatically on renewal. To prevent renewal, cancel before the renewal date via Settings → Subscription → Cancel.

4.4 Cancellation and refunds

You may cancel at any time. Your subscription remains active until the end of the current paid period. No partial-period refunds are provided except: (a) where required by the Consumer Contracts Regulations 2013; (b) where we discontinue the Service; or (c) where a material error on our part warrants one at our discretion. UK consumers: you have a 14-day cooling-off right from subscription start unless you have already begun using the digital service, in which case you expressly waive this right by activating the trial or subscription.

4.5 Waitlist lifetime discount

The first 200 waitlist members who activate a paid subscription receive a 40% discount applied as a permanent Stripe coupon to their account. This discount is non-transferable, applies to base subscription price only, and does not apply to usage-based overage charges. If you cancel your subscription and later resubscribe, the discount is permanently forfeited.

4.6 Usage-based charges (Pro)

The Pro plan includes a monthly allocation of growth hack comments. Usage above the included allocation is billed at the rate published on the pricing page, charged as a metered amount at the end of each billing period.

You agree to use the Service only lawfully and in accordance with these Terms, the Acceptable Use Policy, and all applicable platform terms of service.

When you connect a platform via OAuth you grant ViralMonkey permission to act on your behalf within the scope of permissions you grant. You remain fully responsible for all actions taken on your account. You acknowledge:

• ViralMonkey is not affiliated with, endorsed by, or responsible for any social media platform
• Platform decisions — including account suspension, banning, rate limiting, or enforcement — are entirely within the platform’s discretion. ViralMonkey has no control over and accepts no liability for such decisions
• Platform APIs and features may change at any time without notice. ViralMonkey does not guarantee continued support for any specific platform feature
• You are responsible for ensuring your use of ViralMonkey on each platform complies with that platform’s current terms and automation rules

AI-generated drafts are provided as a starting point for your review. We make no representation or warranty that AI-generated content is: original or free from third-party intellectual property rights; accurate or factually correct; appropriate, effective, or suitable for any purpose; compliant with any platform’s content policies; or free from bias, error, or offensive material. You are responsible for reviewing all generated content before publishing.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, ViralMonkey disclaims all warranties, express or implied, including:

• That the Service will be uninterrupted, error-free, or secure at all times
• That Assist Mode will prevent all unintended publications in all circumstances — software may malfunction; in such an event ViralMonkey’s liability is limited as set out in Section 9
• That use of the Service will result in any particular growth outcome, follower increase, engagement rate, or revenue
• The availability, reliability, or continuity of any third-party platform, API, or service integrated with ViralMonkey
• That the Service will not result in any enforcement action against your social media account by any platform

ViralMonkey integrates with third-party services including AWS, Stripe, X API, PostHog, Cloudflare, and TweetAPI.io. ViralMonkey has no control over and accepts no liability for the availability, performance, security, accuracy, or compliance of any third-party service. Outages, data loss, service changes, or failures caused by third parties are outside ViralMonkey’s control. Your use of integrated third-party services is also subject to those services’ own terms.

You agree to indemnify, defend, and hold harmless ViralMonkey Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, and legal costs arising from: (a) content you publish via the Service; (b) your violation of these Terms or the Acceptable Use Policy; (c) your violation of any third-party rights including intellectual property rights; (d) your violation of any platform’s terms of service or automation rules; or (e) any claim brought by any third party arising from your use of the Service.

You retain ownership of content you create and publish. You grant ViralMonkey a limited, non-exclusive, royalty-free licence to process and transmit your content solely to deliver the Service. This licence ends when you delete your account or disconnect the relevant platform. All ViralMonkey software, algorithms, trademarks, and brand assets are owned by ViralMonkey Ltd. No IP rights are transferred to you beyond the limited service licence.

We may suspend or terminate your account immediately if: you breach these Terms or the Acceptable Use Policy; your use creates legal or regulatory risk; payment fails and is unresolved after 7 days; or we are required to by law, court order, or platform policy. We will give advance notice where reasonably practicable. Sections 5, 7, 8, 9, 10, 11, 14, and 15 survive termination.

These Terms are governed by the laws of England and Wales. Before initiating formal proceedings, you agree to contact legal@viralmonkey.ai to seek informal resolution (we will respond within 14 days). If unresolved: disputes shall be subject to the exclusive jurisdiction of the English courts, except that EU residents retain the right to bring proceedings in their country of habitual residence, and no mandatory consumer protection rights are excluded. We participate in the UK government’s approved ADR scheme for consumer disputes if required.

• Entire agreement: These Terms, Privacy Policy, Cookie Policy, Acceptable Use Policy, and GDPR & Data Rights page form the entire agreement
• Severability: Unenforceable provisions do not affect remaining provisions
• No waiver: Failure to enforce any provision is not a waiver
• Assignment: You may not assign rights. ViralMonkey may assign in connection with a business transfer
• Changes: Material changes notified by email 14 days before taking effect. Continued use = acceptance
• Language: English governs. Translations are for convenience only